Support

Platform browser support and support contact information.

Table of Contents

  1. What browser versions does the platform support?
  2. What if I have technical questions?
  3. How do I contact Technical Support?

What browser versions does the platform support?

The platform supports the following web browsers:

Note: If you are currently using an unsupported browser, it is recommended that you upgrade your browser to one of the supported versions to ensure optimum performance of the platform.

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What if I have technical questions?

The following approaches can be used to resolve technical questions:

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How do I contact Technical Support?

If you are a platform user and need technical support relating to an API, contact the API Admin. For all other support issues relating to the platform, contact your Site Admin.

If you are a Site Admin and need to contact Technical Support, submit an email to support@akana.com.

When sending a support query, please provide the following information:

You'll receive an acknowledgment email and one of our support staff will contact you.

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